Privacy Policy

A. Our Customer Pledge
B. Collection and Use of Personal Information
C. Dixie Sales Company's Additional Use of Personal Information
D. Privacy Preferences/Opt-Out
E. Access to Personal Information
F. California Privacy Rights
G. Children's Privacy Policy
H. Security Limitations
I. Security Questions or Comments
J. How to Contact Dixie Sales Company
K. Changes to the Privacy and Security Statement

We at Dixie Sales Company Company ("Dixie Sales Company") protect the personal information you provide us in accordance with this Privacy and Security Policy. We have prepared this Privacy and Security Policy to let you know how we collect, use, disclose and otherwise manage the personal information you provide to us through any Dixie Sales Company Company Customer Call Centers (the "Customer Call Centers"), through the Lowe’s Illustrated Parts Links and other sites that may be established by Dixie Sales Company (the "Sites").

When you provide personal information to our Customer Call Centers, or through our Sites you are consenting to the manner in which Dixie Sales Company will collect, use, disclose and otherwise manage your personal information, as described below. Dixie Sales Company does engage third party service providers ("Service Providers") with whom your information may be shared. Service Providers have their own security policies and Dixie Sales Company is not responsible for their conduct.

A. Our Customer Pledge (back to top)

Dixie Sales Company will collect, use, disclose and otherwise manage your personal information in accordance with this Privacy and Security Policy.

B. Collection and Use of Personal Information (back to top)

Dixie Sales Company may collect and use personal information that you provide us when you:

When you use one of the Dixie Sales Company Sites, certain additional information is collected without you being prompted to provide it. This information includes, but is not limited to, cookies, click tracking and tracer tags, which are covered below.

1. Shopping at Dixie Sales Company
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, telephone number and provide other information that identifies you. Dixie Sales Company collects this information to help prevent fraud.

2. Customer Call Centers
When you call one of Dixie Sales Company's Customer Call Centers about a product, delivery, an installation, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your questions, such as your name, email information, mailing address and a telephone number where we might contact you. Dixie Sales Company may retain this information to assist you in the future or for its other business needs.

3. Non-Voluntary Information
(a) General Tracking Information. Dixie Sales Company keeps records of the pages visited by each site user. Dixie Sales Company aggregates this information with data on the pages visited by other users to track overall visitor traffic patterns. Dixie Sales Company uses this information to improve its Sites and to develop functions and user tools which will make it more responsive to the needs and preferences of Dixie Sales Company customers.

(b) Cookies. Dixie Sales Company websites use a technology called "cookies" to help facilitate transactions on the Sites. A cookie is an element of software code that Dixie Sales Company Sites can send to your browser, which is then stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies: (1) may let us know who you are; (2) are necessary to access the personal information previously provided to us by you in order to deliver products and personalized services; and (3) will provide us and our Service Providers with information that we will use to personalize our Sites in accordance with your preferences. Should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Site.

(c) Tracer Tags. Dixie Sales Company's Sites may use a technology called "tracer tags", which may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to identify which pages you visit on our Sites. These tags are used by us to help optimize and update our Sites for you and other future website visitors.

(d) Other Information. We may collect additional automatic information about your visit to our Site, such as time of day, browser type and version, browser language, your operating system and platform, and the Internet Protocol (IP) address used to connect your computer to the Internet. This information is used for analytical purposes and to help us provide services to our customers. We may also use this information to administer and troubleshoot our Sites.

(e) Aggregate Information. On occasion we may provide this aggregate information (which shall not include personally identifiable information) to vendors, investors, potential advertisers, or news agencies to demonstrate the amount of interest in our Site and to help us plan for technical infrastructure requirements.

C. Dixie Sales Company's Additional Use of Personal Information (back to top)

1. Research and Marketing
In the U.S., to better serve you, we may combine the personal information that you provide with publicly available information and information we receive from or cross-reference with our marketing partners and others. Dixie Sales Company uses that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

2. Third Party Products We may share personal information about Dixie Sales Company consumers with third parties in order to provide you with tailored information about products and services and special offers. These Service Providers also have their own privacy statement that sets out the manner in which they will collect, use and disclose personal information.

3. Service Providers Some of our operations, such as our e-commerce partners, may be managed by unaffiliated companies. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions.

4. Shipping If your purchases are being shipped to you, we will share your shipping information with our delivery service providers (United Parcel Service, FedEx, U.S. Postal Service, or other delivery companies we select).

5. Sale of Business Dixie Sales Company Company reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.

6. Legal Disclosure Dixie Sales Company Company must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.

7. Third Party Links and Data Dixie Sales Company's Sites may include links to the websites of our business partners, vendors and advertisers. The inclusion of any link does not imply Dixie Sales Company's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we encourage you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information. Third party Service Providers may need access to some of your personal information. In such cases, we only provide third party agents with the minimum amount of information needed to complete the requested service or transaction. We may also provide your information to our affiliated companies and successors. We reserve the right to provide third parties with aggregate statistics about our clients, traffic patterns and related site information. This data reflects site usage patterns, but does not contain personally identifiable information about any individual user.

8. Secure Shopping When you place orders on the mule, all ordering information is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology works with your browser to encrypt your order information before transmitting it to our server.

E. Access to Personal Information (back to top)

For further instructions on accessing the personal information that Dixie Sales Company Company may have about you, please see the "How to Contact Dixie Sales Company" Section (Section J) of this Privacy and Security Statement.

G. Children's Privacy Policy (back to top)

Dixie Sales Company does not intend to collect any personally identifiable information from children through the Dixie Sales Company Sites. Please do not allow children under the age of 18 to provide any personally identifiable information, ask questions or participate in communities related to our Sites. If we determine that a child under 18 has provided personal information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 18, please notify us by contacting a Dixie Sales Company Customer Call Center in any of the ways identified in Section J. Please be certain to include in the subject line Privacy Policy Request.

H. Security Limitations (back to top)

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Dixie Sales Company cannot ensure or warrant the security of any information you transmit to us on our Sites.

I. Security Questions or Comments (back to top)

If you have any questions, comments or concerns, please contact us in any one of the ways identified in Section J.

J. How to Contact Dixie Sales Company. (back to top)

You may contact us in one of the following ways:

1. Send an e-mail to:

2. Call 1-800-765-6937

3. Send your request by mail to:
Dixie Sales Company Company
5920 Summit Avenue
Brown’s Summit, NC 27214

ATTN: Mass Merchant Customer Service

K. Changes to the Privacy and Security Statement (back to top)

We may change this Privacy and Security Policy at any time in our sole discretion. Any updates to our Privacy and Security Policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Continued use of our Sites, Stores, Customer Call Centers or other Dixie Sales Company services following our posting of the change notice or an updated Privacy and Security Policy will constitute binding acceptance of those changes.

Last update: March 10, 2010